Bengaluru Service Jam 2017

Global Service Jam is an event that happens simultaneously across the globe every year. Unlike any other kind of design event, at a Jam, small teams of people get to work together to build prototypes of their service ideas in under 48 hours. 

In 2017, we hosted the Bengaluru chapter at our office and had 20 happy jammers research and bring their solutions to life. A jam is high energy, its fast paced, its global, it's about doing (not talking), prototypes (not presentations!) and of course, Service Design. 

As hosts and facilitators, we encouraged our jammers to frame challenges based on real needs, find pressing problems to solve, listen to each other and build on ideas and show prototypes to real customers for the most learnings. We devised, designed and stocked up on slick tools and fun methods to break ice, help teams get unstuck, stop arguments, role-play solutions, loosen up, think quick, make, break and most of all have a great time creating together. We got to take Service Design out of the safe walls of the studio and invite others to design with us.

We had a great time working with people from various backgrounds -from students to experienced professionals in completely different disciplines. The jam was also a fantastic opportunity to connect to the global design community and organizations working within the service design space across the world. It left us feeling inspired and wanting more!